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Sacramento unveils 311 for expanded info by phone (and email)
Wednesday, August 13, 2008
Not sure where to go for specific services with the City of Sacramento? What used to be known as Sacramento City Operator is now Sacramento City 311 which means you can dial 311 from a land line or most cell phones within the limits of the city of Sacramento 24 hours a day, seven days a week—even on holidays— to get assistance from a live person (you can even email 311@cityofsacramento.org or use 311 online).
Get answers to questions, request City services, and get help on any municipal issue (besides police and fire) including: Code Enforcement (abandoned cars, graffiti, substandard housing, etc.); Animal Care (injured, stray, aggressive animals, etc.); Development Services Help Line (all calls for DSD are first routed to 311 for triage); Street Maintenance (potholes, cracked sidewalks, lighting problems, etc.); Facility Maintenance (work order requests related to repair/maintenance of City buildings); Citywide Directory Assistance and information about all things related to City services; Request a City crew for drains, water, solid waste, along with general inquiries; Making utility payments by credit card
Sac City 311 is a centralized call center for the City of Sacramento that is intended to make life a little easier for its residents, businesses and visitors. Sac City 311 call center works to answer questions as quickly as possible with minimal transfers.
Frequently Asked Questions
What is 311?
Sac City 311 is an easy to remember phone number that residents, businesses and visitors can use to request service, report problems or get information from local government. Sac City 311 is your resource for connecting with the City of Sacramento. Sac City 311 handles requests for building permits, stray animals, utilities services, and much more—Sac City 311 is ready to help! The 311 customer service agents undergo extensive training to ensure each caller gets a courteous, quick and accurate response. 311 provides a single point of contact for City of Sacramento government services.
Why was 311 created?
The Sac City 311 service is part of an ongoing effort by the City of Sacramento to make access to City government easier and more responsive to the needs of residents, businesses and visitors. Now there is no need to search the phone directory for the right City department—let Sac City 311 take care of that for you.
How does 311 work?
A courteous Sac City 311 customer service agent will assist you in finding the appropriate government service you need. If you need information, agents will either provide it directly or connect you to the appropriate department for your answer. If you need a service, agents can automatically route a work request to the proper department for a City crew to respond.
Who can call 311?
Anyone within the Sacramento City limits can call 311 free of charge from a land-line telephone or cable line. 311 works on most cell phones as well. Cell coverage is determined by individual service providers.
What if I need to call 311 from outside city limits?
Callers outside the City limits can reach Sac City 311 by calling (916) 264-5011.
When do I use 311, and when do I use 911?
The 911 service is for emergencies, such as house fires and crimes in progress, that require an immediate response by police, fire crews or an ambulance. For all other City services, call 311.
Will a 311 agent be able to respond in multiple languages?
Yes, through the use of a third-party translation service, Sac City 311 agents can respond in over 150+ languages and dialects.
Will a 311 agent be able to respond to calls from hearing impaired individuals?
Yes, TDD/TTY callers can dial 311 and then press 3, or dial (916) 808-8563.
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posted by Rob McQuade @ 11:50 AM,
